Empathy: Seeing through the Lens of Others

Empathy: Seeing through the Lens of Others

Empathy – the ability to identify with and care about others by seeing and understanding the world through their eyes. Serving the customer is the sole reason a business exists. The success equation is pretty simple: No customers, no business. On the other hand,...
Healthy Conflict: A Backbone without Pride

Healthy Conflict: A Backbone without Pride

“It always seems impossible until it’s done.” – Nelson Mandela A growing organization that was thought to be revolutionary in its field of research had a thorn in its side. The VP of R&D and the VP of operations could not even look one another in the eye. Each...
Problem Solving: Bridging Minds

Problem Solving: Bridging Minds

“Some of the greatest advances happen when people are bold enough to speak their truth and listen to others speak theirs.”  – Ken Blanchard “Disruptive, controversial, futuristic, and unique,”[i] are the words writer Ken Carlton uses to characterize the extraordinary...