by Diane Kucala | Aug 18, 2019 | Blueprint Leadership Blog
As a “global design company committed to creating positive impact,” IDEO is the name associated most closely with the concept of “design thinking.” Among the company’s many notable accomplishments, they’re the minds behind the first manufacturable mouse for Apple...
by Diane Kucala | Aug 11, 2019 | Blueprint Leadership Blog
Who is the Gold Standard We know how good customer service is done—it’s what we experience with luxury brands like Nordstrom, Zappos, and Ritz-Carlton. They go out of their way, anticipate needs, spend extra on their customers. Why? They know it pays off: Businesses...
by Diane Kucala | Aug 4, 2019 | Blueprint Leadership Blog
In the wake of recent integrity disasters making headlines, we’re forced to take a hard look at honesty, character and values. Theranos Creates a Poor Reputation & Impacts Many Lives Take the story of Elizabeth Holmes and her launch of Theranos, a...
by Diane Kucala | Jul 29, 2019 | Blueprint Leadership Blog
Change. The word alone scares many people. It excites others. But no matter how you feel, it’s essential for moving forward, staying in business, reaching your goals. Think of scenarios like newspapers moving online or super stores competing with Amazon. While we saw...
by Diane Kucala | Jul 8, 2019 | Blueprint Leadership Blog
Despite unfavorable media coverage and a six-figure settlement, Meg Whitman, former CEO of eBay got to keep her job after allegedly yelling at and shoving an employee. Others in similar situations may not be so fortunate to only get away with a scandal. We hear...
