by Diane Kucala | Sep 17, 2019 | Blueprint Leadership Blog
Live by your values, whatever they are. You confuse people when you don’t, because they can’t predict how you’ll behave. Speak up! No one can “hear” what you’re thinking without you be willing to stand up for it. Mind-reading is something most people can’t do. Honor...
by Diane Kucala | Aug 25, 2019 | Blueprint Leadership Blog
Forgiving to Free Your Soul At the age of 20, Mason Wells had survived not only one but two notorious bombings: narrowly escaping injury at the Boston Marathon and suffering burns, shrapnel and blast wounds during the Brussels airport attack. After a long...
by Diane Kucala | Aug 18, 2019 | Blueprint Leadership Blog
As a “global design company committed to creating positive impact,” IDEO is the name associated most closely with the concept of “design thinking.” Among the company’s many notable accomplishments, they’re the minds behind the first manufacturable mouse for Apple...
by Diane Kucala | Aug 11, 2019 | Blueprint Leadership Blog
Who is the Gold Standard We know how good customer service is done—it’s what we experience with luxury brands like Nordstrom, Zappos, and Ritz-Carlton. They go out of their way, anticipate needs, spend extra on their customers. Why? They know it pays off: Businesses...
by Diane Kucala | Aug 4, 2019 | Blueprint Leadership Blog
In the wake of recent integrity disasters making headlines, we’re forced to take a hard look at honesty, character and values. Theranos Creates a Poor Reputation & Impacts Many Lives Take the story of Elizabeth Holmes and her launch of Theranos, a...
