Effective coaching is actually about future performance. Often confused for mentoring, coaching is fundamentally different. To give some context, a mentor sits in the seat as an expert, sharing their knowledge and teaching an individual to become proficient in a...

  Between lack of access to healthcare, environmental stress and economic disparity, we are acutely aware of the issues plaguing the world today. Most of us understand how our own behaviors and decisions can create some degree of change. Yet determining how to solve...

“I used to think I had to wait to be an adult to lead. But I’ve learned that even a child’s voice can be heard around the world.” – Malala Yousafzai The Story of Malala Yousafzai At age 15, Malala Yousafzai’s life was forever changed. Already an outspoken advocate...

  Accountability. Not a topic that makes many of us comfortable. But it’s one that when we fully understand and embrace it, can make the difference between succeeding and failing.   What is Personal Accountability? Personal accountability is the willingness to take...

  Forgiving to Free Your Soul At the age of 20, Mason Wells had survived not only one but two notorious bombings: narrowly escaping injury at the Boston Marathon and suffering burns, shrapnel and blast wounds during the Brussels airport attack. After a long...

As a “global design company committed to creating positive impact,” IDEO is the name associated most closely with the concept of “design thinking.” Among the company’s many notable accomplishments, they’re the minds behind the first manufacturable mouse for Apple...

Who is the Gold Standard We know how good customer service is done—it’s what we experience with luxury brands like Nordstrom, Zappos, and Ritz-Carlton. They go out of their way, anticipate needs, spend extra on their customers. Why? They know it pays off: Businesses...

In the wake of recent integrity disasters making headlines, we’re forced to take a hard look at honesty, character and values.     Theranos Creates a Poor Reputation & Impacts Many Lives Take the story of Elizabeth Holmes and her launch of Theranos, a manufacturer of...

  What’s the toughest decision you’ve made recently? When it comes to business, our decisions can have a wide-reaching impact. That can make us cringe at the thought of making a judgment call. However, we hear some of the most well-known leaders announcing major...

  When faced with a sudden challenge that feels impossible, sometimes negotiation is inevitable, and more importantly, necessary. It's probably not that difficult for you to imagine a time when you were tasked with something that seemed insurmountable. Whether it was...