As a “global design company committed to creating positive impact,” IDEO is the name associated most closely with the concept of “design thinking.” Among the company’s many notable accomplishments, they’re the minds behind the first manufacturable mouse for Apple...

Who is the Gold Standard We know how good customer service is done—it’s what we experience with luxury brands like Nordstrom, Zappos, and Ritz-Carlton. They go out of their way, anticipate needs, spend extra on their customers. Why? They know it pays off: Businesses...

In the wake of recent integrity disasters making headlines, we’re forced to take a hard look at honesty, character and values.     Theranos Creates a Poor Reputation & Impacts Many Lives Take the story of Elizabeth Holmes and her launch of Theranos, a manufacturer of...

  What’s the toughest decision you’ve made recently? When it comes to business, our decisions can have a wide-reaching impact. That can make us cringe at the thought of making a judgment call. However, we hear some of the most well-known leaders announcing major...

  When faced with a sudden challenge that feels impossible, sometimes negotiation is inevitable, and more importantly, necessary. It's probably not that difficult for you to imagine a time when you were tasked with something that seemed insurmountable. Whether it was...

A comment that feels like an insult. An ignored email. A missed deadline that impacts the whole team. Keeping our composure at work can be challenging when we feel personally attacked or disappointed. Yet, while we can’t control the behavior of others, we can control...

Just outside Beijing, China, there is an area called Hebei. Nestled among the jagged edges of the local mountains which are covered in deep green foliage, tourists and locals have the rare opportunity of seeing the sights from the precarious perch of a long, towering...

  “If serving is below you, leadership is beyond you.” - Anonymous     There are two kinds of leadership: power and service-oriented.   Lead by authority or lead by example. The world has seen leadership by authority for centuries. We now know that leadership by...

There are two parts to “teamwork,” but while many leaders talk about their “team,” they are often more focused on the “work.” Getting tasks marked off the list is important, but the real value in the organization is the team itself. Henry Ford said, "If everyone is...

  Become the Person Who Stands Out From the Rest “I don't like that man. I must get to know him better.” ― Abraham Lincoln I just don’t get him... Why does she always...? Why doesn’t he ever...? Have you ever finished one of these sentences in reference to a coworker?...